All Publications
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Learning from Customer Centricity in Other Industries: A Primer
Practical guidance on how to implement customer-centric approaches within an organization
Responses to the Refugee Crisis: Financial Education and the Long-term Integration of Refugees and Migrants
Policies to help refugees adapt to the economic and financial systems of host countries
Smallholder Diaries: Building the Evidence Base with Farming Families in Mozambique, Tanzania, and Pakistan
How do small-scale agricultural producers manage their money?
The Potential of Using Digital Financial Services for Savings Groups in Bangladesh
Insights for the development and efficient delivery of group savings products
The State of the Linkage Report: The First Global Mapping of Savings Group Linkage
Who are the financial service providers offering formal services to saving groups?
Understanding Demand, Driving Innovation: Smallholder Households and Financial Services
Drawing on information from financial inclusion generally and smallholder finance specifically
Voice of the Client: An Analysis of Client Satisfaction and Consumer Protection Across Four MFIs in Peru
Tracking client feedback to improve impact on the populations MFIs aim to serve
Zambia Financial Diaries: Interim Report
Shedding light on the financial behavior of low-income families
Evaluating the Impact of European Microfinance: The Foundations
Literature review and framework for an approach to impact assessment in microfinance
Financial Capability Building Practices in Mexico
Snapshot of the financial education and financial capability landscape in Mexico