All Publications
Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response
This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.
Pacífico Seguros - Insurance for MSMEs: Protected Business
This brief explores an insurance product designed to cover the main risks such as theft, fire, earthquakes and civil liability against third parties faced by SMEs in Peru.
Insurance for MSMEs in Mexico: Five Strategies From the Region
This brief identifies strategies to overcome barriers to insurance for micro, small and medium enterprises, based on the experiences of seven companies in Latin America.
The SME Access to Digital Finance Study: A Deep Dive into the Latin American Fintech Ecosystem
This publication provides insights into micro, small and medium enterprises’ access to funding through the alternative finance industry in Latin America based on 540 survey responses from MSMEs in the region.
Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving
Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.
No Small Business: A Segmented Approach to Better Finance for Micro and Small Enterprises
This Focus Note advocates the importance of a segmented approach to addressing micro and small enterprises (MSE) needs and focuses on MSEs with up to 20 employees.
Analysis of Peru’s Financial Consumer Listening Mechanisms
This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.
Remittances to Latin America and the Caribbean in 2021: Migrant Efforts During the COVID-19 Crisis
This report focuses on the flows of remittances received by each country and sub-region in Latin America and the Caribbean in 2021 and hopes to provide input for decision-making on migration and remittances.
Bancolombia: Financial Inclusion and Banking Correspondents
This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.
Making Climate Risk Microinsurance Work
This case study captures a Guatemalan insurance company's journey of offering climate risk microinsurance, including details on the delivery model employed, financial performance, and key learnings.