Understanding the state of client protection in microfinance industry

Incentivizing customers to use m-banking services

Examining the importance of incentivizing agents for the success of m-banking

Using consumer experiences to inform financial consumer protection

Do small and medium enterprises create more jobs for poor households than microenterprises?

Using randomized evaluations to highlight the need for flexible microfinance products

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises

Using customer feedback to address issues in m-banking

Understanding agent perspectives in mobile banking