All Publications
Empowering Women on a Journey Towards Digital Financial Capability
This report focuses on building the knowledge, skills, and attitudes necessary for customers to engage with digital financial services.
Savings and Retail Banking in Africa: A Case Study on Mobile Financial Services
This case study benchmarks the impact and potential of mobile financial services in several low-income markets in Africa.
Algorithmic Bias, Financial Inclusion, and Gender
A primer on opening up new credit to women in emerging economies
Guideline Note on Data Privacy for Digital Financial Services
The purpose of the Guideline Note is to provide non-binding guidance for a comprehensive, risk-based and proportionate policy and regulatory framework for data privacy for digital financial services.
Narrowing the Gender Gap in Mobile Banking
Evidence from field experiments in Bangladesh examining the gender gap in the adoption and usage of mobile banking
A Multidimensional Approach to Defining and Measuring Financial Literacy in the Digital Age
The insights from this chapter provide a useful starting place for scholars to build upon to contribute to better-targeted digital financial literacy strategies that ensure no one is left behind in the digital transition.
Consumer Protection for Digital Financial Services
A survey of the policy landscape
Digital Finance and Inclusion in the Time of COVID-19
A look at opportunities and risks associated with the surge in uptake and use of digital financial services
Interoperability and Digital Finance: Emerging Guidance for Funders
This Technical Note aims to help funders understand the concept of interoperability, how instant payment systems can advance financial inclusion, and what funders can do to support their development.
Payment System Design and the Financial Inclusion Gender Gap
This goal of this study is to understand if a better digital payment system design can create the conditions for more women to use digital financial tools.