The purpose of this Roadmap is to identify obstacles, barriers and challenges to the adoption of an increased and effective usage of digital payments, and to develop a multi-disciplinary and stakeholder action plan to unlock the inclusivity, effectiveness and sustainability of digital payments in South Africa.

This report aims to guide regulators and central banks in adopting ecosystem-based data collection approaches, offering practical insights and a standardized taxonomy for enhanced decision-making, supervision, and the pursuit of financial inclusion goals.

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

This report highlights the actions that should be taken by countries, firms, and development actors to maximize the potential of digital platforms to contribute to low-income livelihoods and increase financial inclusion.

This report describes the state of the mobile money industry worldwide at the end of 2023, covering important developments and trends in the sector, with a focus on financial inclusion and the opportunities created for small enterprises. 

This paper investigates strategies of European microfinance institutions and inclusive fintech organizations to address financial and digital illiteracy among vulnerable customers.

This research shares findings from an evaluation in 2021 documenting lessons learned from digital government-to-people (G2P) payments to eighty thousand beneficiaries, mostly women, in Cameroon.

This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.

This study tests the extent to which the promises of digital modes of payment, increased efficiency of transactions, increased financial inclusion, and improvements in the financial well-being of low-income individuals, are fulfilled.

This research explores experiences with traditional and digital financial services to-date, in addition to assessing basic competencies in the areas of digitization and finance.