All Publications

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Paper

What Makes ServQual Distinctive Tool for Client Protection

Gaining insights on client protection by listening to clients’ voices
Case Study

A Case for Livestock Insurance

Lessons from IFFCO-TOKIO's implementation of a livestock insurance product
Paper

Agent Banking and Insurance: Is There a Value Alignment?

Analyzing the potential for agent banking channels to offer insurance
Paper

Andhra Pradesh MFI Crisis and its Impact on Clients

How has the Andhra Pradesh crisis affected microfinance clients?
Paper

Assessing Agent Profitability: MicroSave's Agent Journal Studies

Highlighting the importance of agents'’ profitability in the banking correspondent model
Paper

Beyond Hoopla: Simply Financial Inclusion

Exploring the potential of the business correspondent model to improve financial inclusion in India
Paper

Interoperability and the Pathways Towards Inclusive Retail Payments in Pakistan

Payments interoperability & its importance in financial inclusion
Paper

Islamic Microfinance Models and Their Viability in Pakistan

Examining the viability of Islamic microfinance models in Pakistan
Paper

Risk Management for MFIs – I

How do MFIs identify and prioritize the risks they face?
Paper

Productive Safety Nets for Women in Extreme Poverty: Lessons from Pilot Projects in India and Pakistan

SOAS Discussion Paper: Analyzing Programme Implementations in West Bengal, India and Sindh, Pakistan