All Publications
Showing 31 - 40 of 81
Credit Officers and Loan Granting in Microfinance: Brazilian Evidence
Assessing role of credit officers in microloan granting decisions
Collections with Dignity at FinComún
Examining appropriate collections practices at FinComún, Mexico
Integrating Social Performance Management into Microfinance Capacity Building: Staff Incentives
Exploring staff incentive systems that integrate financial and social performance
Volunteerism: An Old Concept, a New Business Model for Scaling Microfinance and Technology-for-Development Solutions
Managing volunteers strategically
Recruiting and Retaining a Large Workforce Lessons from the BPO Sector
Seeking relevant lessons outside the traditional microfinance circle
Recruiting and Retaining a Large Workforce: Lessons from the BPO Sector
Inculcating a long-term symbiotic relationship between the employer and the employee
The Human Aspect of Commercial Transformation
Addressing human aspects in transformation of MFIs to banks
Discrimination in Microfinance: The Role of Credit Officers
Designing credit agent incentives to prevent mission drift in MFIs
Loan Officer Manual: Banco Solidario
Training loan officers to avoid client over-indebtedness
Burundi Case Study: Addressing the Drivers of Ethnic Conflict within the Model of Financial Services Delivery
Integrating conflict sensitivity in the design and implementation of financial services delivery