All Publications
Application of CGAP Customer Outcomes Framework in Uganda
This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.
What Constitutes a Viable Business Model for Small Scale Savings?
This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.
Informed Design: A Case Study Series (WomenSave)
The first in a new case study series from FinEquity on informed design and digital financial services (DFS). This study examines product and service design by WomenSave, an organization targeting poor (living on less than $2 a day) women in underserved areas of Uganda through financial literacy training and financial advisory services, access to mobile money and goal-based savings plans.
Making Finance Work for Refugees: UGAFODE’s Journey in Serving Refugees and Host Communities in Uganda
This brief covers UGAFODE's experience in expanding their services to refugees.
Finance in Displacement: Joint Lessons Report
This study brings to light the challenges forcibly displaced persons face in accessing economic opportunities and puts forth a financial health framework for measuring progress against these challenges.
Leveraging Customer Complaints Data to Monitor Consumer Protection in Mobile Services in Uganda
This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.
Women’s Financial Inclusion Toolkit
This toolkit is designed to aid the design and implementation of women's financial inclusion and empowerment programs.
Social Media Usage by Digital Finance Consumers
This project analysis provides insights into the types of consumer protection issues faced by consumers across financial providers in Kenya, Nigeria, and Uganda.
Digital Extension Services Improve Farmer Productivity in Uganda
This case study answers the question of whether digital technologies can act as a catalyst in unlocking market constraints with the sole aim of creating the desired impact among the last mile.
Evidence Review of Women's Groups and COVID-19: Impacts, Challenges, and Policy Implications for Savings Groups in Africa
This brief presents emerging evidence from studies in diverse African contexts on how COVID-19 has affected savings groups and how these groups have helped mitigate the pandemic’s negative consequences in sub-Saharan Africa.