All Publications
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Term Deposits: Rural Clientele Ask For More
How can rural Indonesian banks successfully offer term deposits?
Customer Service Through Call Centres
Highlighting the importance of call centres in supporting financial inclusion initiatives
Customer Support for E/M-Banking Users
Highlighting the importance of providing customer support to E/M banking users
E/M-Banking in India: State of the Agent Network
Presenting good practices and concerns of E/M banking agents in India
Financial Inclusion in the People's Republic of China
Moving towards increased financial inclusion in China
Lack of Access or Crowded Markets? Towards a Better Understanding of Microfinance Market Penetration
Developing precise indicators to measure microfinance market penetration
Optimal (Partial) Group Liability in Micronance Lending
Presenting a model of partial group liability to reduce trade-offs of group liability lending
Public Relations Policy in MFIs: A "Nice To Have" or Necessity?
Why should MFIs have public relations policies?
Responsible & Viable Microlending Needs "Smart" Regulation: Some Suggestions from EDA & M-CRIL
Examining issues from RBI's microfinance policy announcements
The Social Dilemma of Microinsurance: A Framed Field Experiment on Free-riding and Coordination in Microcredit Groups
Using group insurance to solve the problem of low microinsurance take up