All Publications
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Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia
Decoding the DNA of a customer-centric organization
Providing Insurance Responsibly
Seven principles to guide insurance providers on becoming more responsible
Uganda Country Assessment on Affordable and Accessible Remittances for Forcibly Displaced Persons and Host Communities
Overview of demand, supply and regulatory constraints
Where Next After VSLA?
The value of linking Village Savings and Loans Associations with financial service providers
World Refugee Fund: 2018 Impact Report
Lessons learned on lending to refugees and internally displaced persons
Accelerating Financial Inclusion With New Data
Shedding light on the potential of data to improve financial services for the underserved
Artificial Intelligence: Practical Superpowers - The Case for AI in Financial Services in Africa
Why should companies seriously consider artificial intelligence in their business?
Basic Regulatory Enablers for Digital Financial Services
Guiding policy makers to create an enabling environment for digital financial services
Breakthroughs for Healthy Birth: What “Health Diaries” Tell Us About Financial and Medical Preparation for Giving Birth Among Women in West Bengal and Jharkhand
How do families in India manage the costs of prenatal care and childbirth?
Breakthroughs in Affordable Health Care: What ‘Health Diaries’ Tell Us About Managing Health Care and Costs Among Women in West Bengal and Jharkhand
Key findings from surveys conducted with 45 women in two Indian states