All Publications
Showing 1211 - 1220 of 9059
A Needs-Based Approach to Financial Inclusion Measurement in Zimbabwe
Key findings and implications for policymakers and practitioners
Accessible and Affordable Remittance Services for Refugees: A Toolkit
Practical guide for performing country assessments of remittance channels
At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.
Building Assets, Unlocking Access: KWFT Housing Microfinance Impact Evaluation Final Report
Findings on the impact of housing microfinance on the borrowers' quality of life
Building Inclusive Payment Ecosystems in Tanzania and Ghana
Examining and comparing two countries' pathways to inclusive payment ecosystems
Digitizing Agricultural Payments: Uganda's Coffee Value Chain
Insights into the operational challenges of digitizing a coffee value chain in rural areas
Financial Inclusion Insights Côte d'Ivoire: Complete Analysis
Supplement to the CGAP’s Financial Inclusion Insights 2018 slide deck
Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia
Decoding the DNA of a customer-centric organization
Providing Insurance Responsibly
Seven principles to guide insurance providers on becoming more responsible
Uganda Country Assessment on Affordable and Accessible Remittances for Forcibly Displaced Persons and Host Communities
Overview of demand, supply and regulatory constraints