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Socially Disadvantaged Groups and Microfinance in India
Examining the relationship between caste, poverty, and access to SHGs in rural India
The Answer is “Yes”—Cost and Willingness to Pay in India
Evaluating Indian customers willingness to pay for business correspondents
Driving Viability for Banks and Business Correspondents
Helping banks harvest the opportunity provided by business correspondents
Financial Inclusion through E/M-Banking – The Regulatory Landscape in India
Does the regulatory landscape in India facilitate mobile banking?
Graduating SBI Tatkal Customers
Helping customers graduate to a wider range of mobile money services
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Lessons from CSMs – Customer Perspectives
Using customer feedback to address issues in m-banking
Pricing Mobile Banking Services
Would people in villages be willing to pay for agent-based financial services?
Targeting the Hard-Core Poor: An Impact Assessment
Impact Assessment of the Targeting the Hard Core Poor Pilot in West Bengal, India