All Publications

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Paper

Socially Disadvantaged Groups and Microfinance in India

Examining the relationship between caste, poverty, and access to SHGs in rural India
Paper

The Answer is “Yes”—Cost and Willingness to Pay in India

Evaluating Indian customers willingness to pay for business correspondents
Paper

Driving Viability for Banks and Business Correspondents

Helping banks harvest the opportunity provided by business correspondents
Paper

Financial Inclusion through E/M-Banking – The Regulatory Landscape in India

Does the regulatory landscape in India facilitate mobile banking?
Paper

Graduating SBI Tatkal Customers

Helping customers graduate to a wider range of mobile money services
Paper

India Post Crisis Results

Case Study

Lessons from CSMs – Agent Perspectives

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Case Study

Lessons from CSMs – Customer Perspectives

Using customer feedback to address issues in m-banking
Paper

Pricing Mobile Banking Services

Would people in villages be willing to pay for agent-based financial services?
Paper

Targeting the Hard-Core Poor: An Impact Assessment

Impact Assessment of the Targeting the Hard Core Poor Pilot in West Bengal, India