All Publications
Showing 161 - 170 of 263
Client Protection - Lessons for the Microfinance Sector
How can MFIs meet client expectations of financial protection?
Developing a Tool to Assess Client Protection
Highlighting the importance of client feedback to improve MFI service
Responsible Finance: Concepts and Challenges
Highlighting the need for responsible finance in the microfinance industry
Responsible Treatment of Clients: Practicing Non-discrimination
Providing insight into the difference between client targeting and harmful discrimination
What Makes ServQual Distinctive Tool for Client Protection
Gaining insights on client protection by listening to clients voices
Smart Microinsurance – An Overview for Microfinance Institution on Incorporating Client Protection Practices into Microinsurance
Guiding MFIs on protection of microinsurance clients
Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association
Highlighting the role that microfinance networks and associations can play in protecting MFI clients
Appropriate Product Design and Delivery at Musoni
Designing and delivering client centered financial products for the poor
Clients on Client Protection
Using a qualitative research tool to obtain clients’ perspective on client protection
Responding to a Crisis at FUNDESER
Ensuring client protection through high ethical standards and sound risk management