All Publications
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Make Change Happen: Getting Insurance Providers Ready To Better Serve Low-Income Households
Six steps to help insurance providers design a change management strategy
Responsible Digital Credit: What Does Responsible Digital Credit Look Like?
Outlining the risks customers face and best practices for improving consumer protection
What Do Informal Groups Teach Us About What Poor People Want in Their Financial Services?
Why are informal financial groups still so popular in Kenya?
A Needs-Based Approach to Financial Inclusion Measurement in Zimbabwe
Key findings and implications for policymakers and practitioners
Accessible and Affordable Remittance Services for Refugees: A Toolkit
Practical guide for performing country assessments of remittance channels
At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.
Building Assets, Unlocking Access: KWFT Housing Microfinance Impact Evaluation Final Report
Findings on the impact of housing microfinance on the borrowers' quality of life
Building Inclusive Payment Ecosystems in Tanzania and Ghana
Examining and comparing two countries' pathways to inclusive payment ecosystems
Digitizing Agricultural Payments: Uganda's Coffee Value Chain
Insights into the operational challenges of digitizing a coffee value chain in rural areas
Financial Inclusion Insights Côte d'Ivoire: Complete Analysis
Supplement to the CGAP’s Financial Inclusion Insights 2018 slide deck