All Publications
Showing 121 - 130 of 263
Enabling Customer Empowerment: Choice, Use, and Voice
Understanding the impact of customer empowerment on the use of digital financial services
Field Guide to Obtain Customers’ Views on Empowerment
Understanding the concept of customer empowerment
Quality of Delivery Study
Evaluating the performance of different types of savings groups in Western Kenya
State of the Practice: Client Protection in Rwanda’s Microfinance Sector
Overview of the country's legal framework, regulations and industry practices
Client Protection in Asia’s Microfinance Industry: Perspectives from Microfinance Associations in Nine Asian Countries
Results of assessments using the SEEP Client Protection Market Diagnostic Tool
Customer Views on Customer Empowerment: Report on Field Test of Interview Field Guide in India
Developing a methodology to understand the concept of customer empowerment
Debt, Borrowing and Over-indebtedness: a Country-Level Monitoring Framework
Proposal for a "Debt Watch" to review national policies, actions and gaps
Emerging Risks to Consumer Protection in Branchless Banking: Key Findings from Colombia Case Study
Protecting users and mitigating risks in the use of mobile financial services in Colombia
Code of Conduct Assessment for the Microfinance Sector
Improving code of conduct compliance among Indian MFIs