All Publications

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Guide / Toolkit

Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion

Guide for designing actions to give low-income customers choice, respect, voice, and control
Paper

Financial Services Demand Side Survey – Tonga

Evidence on individuals' access to and usage of formal financial services
Paper

FinScope Micro, Small and Medium Enterprises (MSME) Survey: Swaziland 2017

Determining the level of financial inclusion and performance of the MSME sector
Guide / Toolkit

Guide to Increasing Women’s Financial Inclusion in Bangladesh Through Digital Financial Services

How can organizations improve women’s use of digital financial services?
Paper

Microfinance for Poverty Alleviation: Do Transnational Initiatives Overlook Fundamental Questions of Competition and Intermediation?

An unintended consequence of formal low-interest microfinance: It creates informal intermediation opportunities for entrepreneurs, ranging from casual intermediation to systematic deception.

Paper

Migration, Remittances and Financial Inclusion: Challenges and Opportunities for Women’s Economic Empowerment

Concrete recommendations on gender-responsive policies and frameworks
Paper

Money, Decisions, and Control: Building Digital Financial Services That Help Poor Customers Cope and Strategize

A guide for FSPs interested in designing financial services targeting low-income customers
Paper

Scalable, Affordable and Accessible?

Building interoperable payment systems that promote financial inclusion in East Africa
Paper

Study on the Adoption of Cash-lite Models Among MFIs in India

The current state of cash-lite operations and recommendations for accelerating its use