All Publications
Showing 101 - 110 of 263
Are Mobile Money Wallets Really Customer-Centric?
Findings from a survey of customer experiences in rural and urban India
Consumer Finance Research Methods Toolkit
What research methods are successful in understanding people's money worlds?
Understanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential
Recommendations on how to mitigate the risks for low-income cash transfer recipients
Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment
Findings and industry recommendations based on input from 1000 MFI clients
Voice of the Client: An Analysis of Client Satisfaction and Consumer Protection Across Four MFIs in Peru
Tracking client feedback to improve impact on the populations MFIs aim to serve
Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement
Findings and industry recommendations based on input from 1000 MFI clients
Report on Sales Incentives and Responsible Lending: A Study of the Impact of Sales Incentives on the Sale of Credit Products
Results of a survey of regulators in 24 countries on a range of consumer credit products
Effective Codes of Conduct: A Guide for Microfinance Associations
Seven-step process to develop, implement and maintain a Code of Conduct
Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem
Examining the potential roles of loan officers in preventing over-indebtedness
Too Little or Too Much Credit: Small Business Indebtedness in the EU
Proposed action steps to develop a better understanding of the phenomenon