All Publications
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How Ecosystem Issues Fail Rural FIs to Promote Digital Financial Services
Observations From MFIs in Tanzania
Informal Finance in Sierra Leone: Why and How It Fits Into the Financial System
What factors account for the prevalence of informal finance?
Integrating Financial Capability Into Government Cash Transfer Programs
Toolkit with detailed guidance and suggested design and implementation methodology
Launching Into Space: Using Satellite Imagery in Financial Services
Can earth observation data be leveraged to improve smallholder finance?
Make Change Happen: Getting Insurance Providers Ready To Better Serve Low-Income Households
Six steps to help insurance providers design a change management strategy
Responsible Digital Credit: What Does Responsible Digital Credit Look Like?
Outlining the risks customers face and best practices for improving consumer protection
What Do Informal Groups Teach Us About What Poor People Want in Their Financial Services?
Why are informal financial groups still so popular in Kenya?
A Needs-Based Approach to Financial Inclusion Measurement in Zimbabwe
Key findings and implications for policymakers and practitioners
Accessible and Affordable Remittance Services for Refugees: A Toolkit
Practical guide for performing country assessments of remittance channels
At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India
This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.