All Publications

Showing 371 - 380 of 867
Paper

A Closer Look at Multiple Borrowing in the Philippines

How can MFIs in the Philippines avoid client over-indebtedness?
Ledesma, J.M.,, Diaz, J.N., MicroSave Consulting (MSC)
Paper

Beyond Remittances – How To Expand Your Mobile Money Product Suite

Identifying the need for mobile money systems to move beyond remittances
Jos, A.,, Wright, G., MicroSave Consulting (MSC)
Paper

Incorporating Consumer Research into Consumer Protection Policy Making

Using consumer experiences to inform financial consumer protection
Collins, D., Jentzsch, N., Mazer, R., CGAP
Paper

Latest Findings from Randomized Evaluations of Microfinance

Using randomized evaluations to highlight the need for flexible microfinance products
Bauchet, J., Marshall, C., Starita, L., et al, CGAP
Case Study

Lessons from CSMs – Agent Perspectives

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Ramji, M., Garg, N., Dhawan, R., MicroSave Consulting (MSC)
Case Study

Lessons from CSMs – Customer Perspectives

Using customer feedback to address issues in m-banking
Ramji, M., Dhawan, R., Garg, N., MicroSave Consulting (MSC)
Paper

Managing Channel Satisfaction in Agent Banking

Understanding agent perspectives in mobile banking
Ramji, M., Dhawan, R.,, Bansal, S., MicroSave Consulting (MSC)
Paper

Managing Customer Satisfaction in Agent Banking

Understanding customer perspectives to improve m-banking solutions
Ramji, M., Dhawan, R.,, Bansal, S., MicroSave Consulting (MSC)
Case Study

Vittana's First 1500 Student Borrowers

Helping poor students access loans for higher education
Cain, N., Cochran, K., Punyasena, S., Vittana
Paper

When You Can't Save Up – Saving Down and Saving Through

Helping to develop savings products for low-income households
Jos, A., Ramji,M., MicroSave Consulting (MSC)