All Publications
Showing 101 - 110 of 145
Driving Viability for Banks and Business Correspondents
Helping banks harvest the opportunity provided by business correspondents
Incentives for E/M-Banking Customers to Drive Usage
Incentivizing customers to use m-banking services
Incentivizing E/M-Banking Agents
Examining the importance of incentivizing agents for the success of m-banking
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Managing Channel Satisfaction in Agent Banking
Understanding agent perspectives in mobile banking
Managing Customer Satisfaction in Agent Banking
Understanding customer perspectives to improve m-banking solutions
Individual or Institutional BCs: The Banker's Perspective
How do banks choose between individual and institutional business correspondents?
Individual or Institutional BCs: The Client's Perspective
Analyzing client preferences regarding individual and institutional business correspondents
Microfinance in India – Is Business Correspondent the Way Forward?
Highlighting the advantages of the Business Correspondent model
Comparing Business Correspondent with Informal Saving Avenues
Analyzing the suitability of the banking correspondent model for low income households