All Publications
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A Client Needs-Centered Approach to Financial Inclusion Measurement
Innovative financial inclusion data framework focused on customers financial needs
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
A new channel to measure consumer experience and keep providers accountable
Taxing Mobile Phone Transactions in Africa: Lessons From Kenya
Does taxation policy on micro-transactions have the potential to reverse financial inclusion?
Inclusive Finance? Headline Findings from FinAccess 2019
Deep dive into the data on the relevance and impact of finance for people’s well-being
2019 Finaccess Household Survey
Looking at the role of finance in helping people to meet their livelihood needs
Kenya Annual Benchmark Report
This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details.
The Financial Agency of Women
Exploring behavioral archetypes in Kenya to understand barriers to digital financial services
Building Assets, Unlocking Access: Centenary Bank Impact Evaluation Report
Assessing attributable project impact on improving a range of outcomes for clients
Building Assets, Unlocking Access: How Support Services Can Add to Housing Microfinance
Lessons learned and recommendations for future housing support services
Branding and Marketing Strategy for Housing Microfinance Products
Case study exploring brand challenges and available solutions for two microfinance banks