All Publications
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The Mobile Banking Customer That Isn’t: Drivers of Digital Financial Services Inactivity in Côte d’Ivoire
Why aren't registered customers using the digital financial services on offer?
Following Mobile Money in Somaliland
Shedding light on issues of legitimacy and trust and the relationship between the state and citizens
From Intentions to Outcomes: Indicators and Tools for Managing Social Performance
Case study on FINCA's process of creating and implementing a vision for social performance
Regulatory Impact Assessment Microinsurance Philippines
A business case of 5 Philippines insurers
Client Voices Benin Country Report
Surveying client protections in a lightly regulated microfinance market
Client Voices Pakistan Country Report
Exploring the dynamics of long-term relationships between MFIs and their clients
Exploring the Political Economics of Microfinance: A Case Study of Uganda (East-Africa), 2000-2005
Analysis of the Ugandan government's 2005 reversal of microfinance policy direction
FINCA EXPRESS Tanzania – Mobilizing Savings Through Agency Banking
A case study in digital finance for microfinance practitioners
Digital Field Applications: Case Study
How does arming field staff with digital tools affect client and staff experience?
Paying School Fees with Mobile Money in Côte d’Ivoire
A public-private partnership to achieve greater efficiency