All Publications
Understanding Customers in Environments of Severe Climate-Related Weather Events
This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.
Shaping the Future of Cross-Border Fast Payment Systems: Revolutionizing Transactions in South-East Asia
This paper examines the rise of fast payment systems in South-East Asia and the momentum towards expanded cross-border connectivity.
2023 Microfinance Index Report
Based on interviews with over 32,000 borrowers in 32 countries spanning Asia, Africa, and Latin America, this report explores the impact of microfinance on the lives of some of the world's most marginalized communities.
Digital Financial Services for Garment Workers in Bangladesh
This research sheds light on digital financial capabilities, financial products availability and usage, and social welfare ecosystem in Bangladesh.
The Six Village Story – India: An Assessment of the Real Gap in Financial Inclusion
This study intends to unpack the on-ground status of financial inclusion in six villages in India.
Building an Ecosystem of Collections Through BBPS
This new white paper traces Bharat Bill Payment System's journey and examines its potential in the next decade.
Conversational Payments on UPI: Unlocking New Frontiers for Next-Generation Payments
This white paper, highlights a solution to improve inclusivity for underserved users who lack smartphone access and become a game changer in the payments space.
Decoding the Extent and Exposure of Financial Fraud Among DFS Customers
This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.
Insuring Women in Sri Lanka with AIA Insurance Lanka Limited
This case study explores how AIA Sri Lanka remained resilient and dedicated to becoming the preferred life insurer for women, at a time when addressing the gender protection gap was more needed than ever.
The Digital Transformation of Small and Micro-Businesses in Bangladesh
This report provides an analysis of the second phase of the Build Back Better—Enhancing Recovery and Resilience of Small and Micro-Businesses (SMB) project in Bangladesh since 2020.