All Publications
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Beyond Remittances – How To Expand Your Mobile Money Product Suite
Identifying the need for mobile money systems to move beyond remittances
Financial Inclusion through E/M-Banking – The Regulatory Landscape in India
Does the regulatory landscape in India facilitate mobile banking?
Incentives for E/M-Banking Customers to Drive Usage
Incentivizing customers to use m-banking services
Incentivizing E/M-Banking Agents
Examining the importance of incentivizing agents for the success of m-banking
Lessons from CSMs – Customer Perspectives
Using customer feedback to address issues in m-banking
Managing Channel Satisfaction in Agent Banking
Understanding agent perspectives in mobile banking
Managing Customer Satisfaction in Agent Banking
Understanding customer perspectives to improve m-banking solutions
Pricing Mobile Banking Services
Would people in villages be willing to pay for agent-based financial services?
Rural Finance Outreach in Central Malawi: Implications for Opportunity International Bank of Malawi
Evaluating rural finance outreach strategies in Malawi
Accelerating Mobile Money in Indonesia: South Sulawesi Mobile Money Business Plan
Suggesting a suitable roadmap for mobile money's expansion in South Sulawesi, Indonesia