All Publications
Digital Financial Literacy Campaign: Final Report
This publication shares an overview of Digital Financial Literacy Campaign Activity designed to increase the digital financial literacy and decision making skills of women so that they can effectively use digital financial services.
Platforms, Livelihoods, and Inclusive Finance
This publication provides an overview of the increasing interconnectedness of platforms and financial service offerings and how platforms can push the frontiers of inclusive finance.
Outcomes Management for Financial Service Providers: A Proposed Standard Framework Aligned With the Sustainable Development Goals
This report aims to contribute to building a framework of actionable indicators based on the SDG targets that can answer the need for a simple, credible methodology to monitor outcomes.
Responsible Social Protection: Lessons From COVID-19 Digital Cash Transfers
This publication uncovers consumer risks arising from the rapidly digitizing G2P programs aimed at the most vulnerable in society, most of whom have no prior experience with digital technology or the formal financial system.
The Value of Pay-As-You-Go Solar for Mobile Operators: Insights From Customer Journeys in Benin and Côte d’Ivoire
Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.
Translating Digital Credit Transaction Data Into Consumer Protection Supervision
This toolkit is aimed at addressing the opportunities and challenges of using digital credit transaction data for consumer protection market monitoring.
A PACT to Promote Resilience
This publication explains the four dimensions of the measurement PACT framework - Preparedness, Access, Capability, and Ties, and how fintechs support customers within them.
Financial Literacy and Digital Financial Inclusion: Supervisory Policy and Practice
This Note recommends measures that regulators and supervisors can put in place to address some of the barriers to financial literacy and thereby enhance financial inclusion.
The Promises and Perils of Investor-Driven Fintech: Forging People-Centered Alternatives
This paper provides a corrective to the rapidly proliferating myths and falsehoods surrounding the capacity of fintech to address poverty and promote sustainable and equitable local economic and social development in low- and middle-income countries.
The RICHES Toolkit
The RICHES Toolkit includes 13 guides and trainings containing 46 tools. It has been designed for Women’s Economic Empowerment Actors to equip them with practical ideas and tools to integrate and assess child protection and safe business practices throughout their work.