All Publications
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A Client Needs-Centered Approach to Financial Inclusion Measurement
Innovative financial inclusion data framework focused on customers financial needs
A Customer Centric Lens for Good Agricultural Practices
Tailoring products and services to the specific needs of smallholder farmers
Did You See My Tweet? Monitoring Financial Consumer Protection via Social Media
A new channel to measure consumer experience and keep providers accountable
Fonkoze’s CLM Ultra Poverty Programme
Understanding and improving child development and child well-being
Moving Proximity From Critical Issue to Addressable Challenge
Possible approaches and tools
No Household Left Behind: Afghanistan Targeting the Ultra Poor Impact Evaluation
Effect of the "Targeting the Ultra Poor" program on the well-being of poor households
Papua New Guinea Annual Benchmark Report
This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details.
Putting Client Insights Into Practice: Six Springboards
Attempts at shifting mindsets, engaging staff and responding to customer needs
State of the Digital Financial Services Market in Zambia, 2018
Insights and findings from the Annual Provider Survey