All Publications
Outcomes Management for Financial Service Providers: A Proposed Standard Framework Aligned With the Sustainable Development Goals
This report aims to contribute to building a framework of actionable indicators based on the SDG targets that can answer the need for a simple, credible methodology to monitor outcomes.
Responsible Social Protection: Lessons From COVID-19 Digital Cash Transfers
This publication uncovers consumer risks arising from the rapidly digitizing G2P programs aimed at the most vulnerable in society, most of whom have no prior experience with digital technology or the formal financial system.
Segurísimo: Developing Inclusive Insurance in Colombia
This brief gives a history of the development and characteristics of Segurísimo, a low-cost insurance product developed by Seguros Mundial in 2020.
State of the Sector: Agri-Insurance for Smallholder Farmers
This report takes stock of the current state of agri-insurance for smallholder households, distilling what has changed in the sector since 2018 and proposing a set of priority areas to guide work over the next five years.
Technical Needs Assessment Among Entrepreneurial Households and Micro-/Smallholder Farmers in the Agricultural Production and Processing Sector in Armenia
The aim of the study is to get deeper understanding of the key challenges that entrepreneurial households and micro-/smallholder farmers in agricultural production and processing sector in Armenia experience in the long-run.
The Value of Pay-As-You-Go Solar for Mobile Operators: Insights From Customer Journeys in Benin and Côte d’Ivoire
Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.
Translating Digital Credit Transaction Data Into Consumer Protection Supervision
This toolkit is aimed at addressing the opportunities and challenges of using digital credit transaction data for consumer protection market monitoring.
A PACT to Promote Resilience
This publication explains the four dimensions of the measurement PACT framework - Preparedness, Access, Capability, and Ties, and how fintechs support customers within them.
Financial Literacy and Digital Financial Inclusion: Supervisory Policy and Practice
This Note recommends measures that regulators and supervisors can put in place to address some of the barriers to financial literacy and thereby enhance financial inclusion.