All Publications

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Guide / Toolkit

The Power of Women’s Market Data: A How-to Guide

How can banks capture sex-disaggregated information and gain insight on their women customers?
Case Study

The Value of Claim Analysis in Health Microinsurance: Learnings from Three South Asian Cases

Using claims data to improve health microinsurance products and services
Paper

What Happens to Microfinance Clients Who Default?

Paper

World Bank Lending for Financial Inclusion: Lessons from Reviews of Select Projects

Identifying factors that could lead to success or failure in projects focused on financial access
Paper

Achieving Scale and Efficiency in Microinsurance Through Retail and Banking Correspondents

Exploring alternative distribution channels to extend the reach of insurance
Paper

Bridging the Gap with Digital

Using technology to penetrate untapped financial markets in India
Case Study

Challenges Sharia Microfinance Institutions: Evidence from Indonesia

Assessing Islamic microfinance in Indonesia
Paper

Client Protection in Asia’s Microfinance Industry: Perspectives from Microfinance Associations in Nine Asian Countries

Results of assessments using the SEEP Client Protection Market Diagnostic Tool
Paper

Customer Views on Customer Empowerment: Report on Field Test of Interview Field Guide in India

Developing a methodology to understand the concept of customer empowerment
Paper

Debt, Borrowing and Over-indebtedness: a Country-Level Monitoring Framework

Proposal for a "Debt Watch" to review national policies, actions and gaps