This report analyzes and presents the social and environmental impact of Symbiotics investments as of December 2021 and explains how it supports more than 2 million people in 76 developing countries around the world.

This report combines research and expertise to deep dive into seven key trends that continue to shape the fintech industry.

In this case study, Al-Amal Microfinance Bank (AMB) presents their work in promoting women's empowerment and financial inclusion. 

This reading deck provides an analysis of the Banking-as-a-Service (BaaS) model, a new business model that enables non-banks to offer banking services under their own brand and seamlessly embedded into their digital offering with four case studies of BaaS providers from Europe, US and Mexico.

This slide deck shares insights from a choice of channel study to understand how women in the low- and moderate-income segment in Kenya select a financial channel.

This paper synthesizes desk research and in-depth discussions with consumer advisory panel representatives around the world.

This Technical Note is targeted at development funders (donors and DFIs) and provides high level guidance based on CGAP’s prior research on Cash-in / Cash-out (CICO) agent networks.

This white paper summarizes how interoperable payment systems work and discusses the status of interoperability in emerging markets.

This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.

This brief identifies strategies to overcome barriers to insurance for micro, small and medium enterprises, based on the experiences of seven companies in Latin America.