This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

The aim of this guidance is to facilitate the processes of target setting, action plan design and reporting for banks that have chosen financial health and/or financial inclusion as one of their areas of significant impact.

This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.

This slide deck reveals evidence from India on female beneficiaries' experience of receiving government-to-person (direct benefit transfer) payment.

This publication looks at the strategic operations and tactics applied by the Scale2Save partners in East and West Africa to acquire customers.

This report explores how MSMEs used digital products during the pandemic, what barriers they faced with digital adoption, and what can be done to support the growth of MSMEs in the digital economy.

This research looks at the journey of digital payments, major events and entities that contributed to it, and products that revolutionized the digital payments space.

This year's Impact Finance Barometer examines the resilience of the impact finance sector to exogenous shocks.

This publication looks at the consumer landing landscape for the poor and makes financial inclusion, financial consumer protection, and financial literacy-related suggestions to the Kenyan Government.