All Publications
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Financial Services Apps in India: How to Improve the User Experience
Practical guide for designing smartphone applications for financial service customers
FinTech in MENA: Unbundling the Financial Services Industry
How to unleash the potential of fintech for the Middle East and North Africa
Guidelines on Outcomes Management for Financial Service Providers
Key Terms and 10 STEPS for Practical, Cost-effective, Outcomes Management
Key Strategies for Banks Expanding Reach to MSME Segment in Kenya
Five recommendations to help banks increase financing to micro, small and medium-sized enterprises
Making the Case for Outcomes Management to Financial Service Providers
How can FSPs take advantage of client outcomes data to strengthen social and financial performance?
Measuring the Performance of Alternative Delivery Channels
Metrics and benchmarks for FSPs to assess their performance against other market actors
MSME Finance in Malawi - Status and Opportunities for Financial Institutions
Assessing MSMEs' role in the economy and their access to finance
MSME Finance in Rwanda - Status and Opportunities for Financial Institutions
How can financial institutions effectively support MSMEs?
MSME Finance in Uganda - Status and Opportunities for Financial Institutions
Insight into the financial needs of MSMEs and consequent product development opportunities
National Survey and Segmentation of Smallholder Households in Côte d’Ivoire: Understanding Their Demand for Financial, Agricultural, and Digital Solutions
Mapping out segments of smallholder farmers to help foster greater product adoption