G20/OECD High-Level Principles on Financial Consumer Protection

Financial consumer protection policies play an important role, alongside financial inclusion and financial literacy, to contribute to fairer, more sustainable and inclusive growth and financial system stability. The G20/OECD High-Level Principles on Financial Consumer Protection (“the Principles”) were first endorsed by G20 Leaders on 3-4 November 2011 and adopted by the OECD Council on 17 July 2012. The Principles were originally developed by the G20/OECD Task Force on Financial Consumer Protection in response to the call from G20 Leaders to enhance financial consumer protection, as part of the strategic response to the global financial crisis. The Principles set out the elements of an effective and comprehensive financial consumer protection framework. The Principles were revised and updated in 2021/2022, following a comprehensive and inclusive review conducted by the G20/OECD Task Force on Financial Consumer Protection, in collaboration with the Global Partnership for Financial Inclusion.