Paper

Mechanisms to Improve Client Protection Practices in Rwanda

Overview of assessments and action plans undertaken by Rwandan MFIs and SACCOs

This learning brief provides an overview of the needs experienced by MFIs in Rwanda in introducing and embedding client protection practices in their operations. It draws on consumer protection assessments and upgrade action plans undertaken with a few of the largest microfinance institutions (MFIs) and Savings and Credit Cooperative Organizations (SACCOs) in Rwanda in 2017, using the Smart Campaign methodology.

About this Publication

By Njeri Mwaniki, R.
Published