Paper
E/M Banking Booklet: Optimising Performance and Efficiency Series
A compendium of research notes on electronic and mobile banking
66 pages
This document presents advice and practical guidance from experts on opportunities, issues and challenges in electronic and mobile (e/m) banking.
The papers in this collection discuss various topics related to e/m banking. They include:
- Impact of changing technology on MFIs;
- Electronic banking for the poor;
- Benefits and drawbacks of point of sale devices versus mobile phones;
- Key strategic issues for financial institutions considering m-banking solutions;
- Issues involved in choosing a mobile phone banking format;
- Role of partnerships and strategic alliances in promoting mobile phone banking at the bottom of the pyramid;
- Incentivizing third party agents to service bank customers;
- Pilot testing and rollout strategies;
- Customer value proposition of mobile phone based e-banking;
- Importance of financial education programs in the take up of mobile financial services;
- Regulatory and technical issues in mobile banking;
- Role of e-banking in improving financial access to the poor.
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