Integrating ICT into Value Chain Development

This briefing paper describes current trends in information and communication technology (ICT), practical uses for ICT in value chain development, lessons learned from the field, and special considerations for conflict-affected environments. The paper describes trends that can contribute to increased accessibility to ICT for poor and remote populations. These include:

• Expansion of mobile phone networks;
• Easier and cheaper access to Internet in previously unserved areas;
• Development of business models that are geared towards individuals with low cash flows;
• Evolution of different forms of technology to perform similar tasks. 

 ​In value chain analysis, development practitioners should consider whether ICT-based solutions can help improve competitiveness. The paper makes the following suggestions for effective ICT use in value chains:

• Facilitate ICT services delivery to maximize the potential for sustainability;
• Use the lowest-cost and simplest technology that can address the identified constraint;
• Build on ICT already in use;
• Encourage sharing of application development and operations across users to reduce costs;
• Consider  legal and regulatory environment for telecommunications;
• Plan an exit strategy when using grants, subsidies and pilot projects.