Paper
What C.E.O.s Need to Know About Software Selection
What are the changes that institutions have to make while preparing for a new technology?
2 pages
This document presents the issues discussed during a meeting of information technology (IT) managers belonging to the MicroSave Action Research Partners (ARPs) network. The issues were:
- Why do institutions upgrade?
- How can institutions avoid introductory problems?
- How can they define their needs?
- How do they plan for growth?
- New software often means change - how do they manage this?
- What other software selection issues should they be aware of?
The discussion brought forth the following answers:
- Institutions need new software to:
- Support new products and a wider geographical network;
- Provide operational support.
- Institutions can avoid introductory problems by:
- Defining organizational needs;
- Listing possible providers;
- Employing an external consultant.
- They can define their needs by:
- Understanding and re-engineering key processes in order to make the necessary internal changes;
- Reviewing e-banking trends.
- They can plan their growth by:
- Ensuring that the software will meet the institution's needs for 5-8 years;
- Reviewing the business plan and the aim of the institution.
- They can cope with change by:
- Recognizing the importance of change;
- Employing a consultant to guide them through 'change management' workshops;
- Standardizing branches to use and interface with the new software in a standard way.
- The other key software selection issues to be aware of include:
- Connecting branch networks;
- Reporting;
- Technical support;
- Vendor management.
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