Development Best Practices in Credit Union Supervision: Operational Management Duties and Responsibilities

This paper discusses the role of operational management in credit union functioning and details the duties and responsibilities of a union manager. It offers guidelines on the:

• Role of the General Manager in a credit union;
• Skills required by the General Manager;
• Guidelines for the manager recruitment;
• Duties and responsibilities of the manager such as:
  • Assistance to the Board in setting goals, planning and budgeting;
  • Establishment of accounting and administrative controls for the union;
  • Proper implementation and adherence to Board decisions and policies;
  • Provision of general administrative direction to the union employees;
  • Supervision of daily union management;
  • Recruitment, capacity building and termination of employees;
  • Periodic reporting to the Board;
  • Representation of the union in transactions when ever authorized by the Board;
  • Ensuring compliance to legal obligations and regulations;
  • Promotion and enhancement of the credibility of the union.