Displaying 401 - 410 of 517
Institutionalising Suspicion: Investigating the Role of Social and Cultural Norms in the Governance and Management of User-Owned Microfinance Systems
How can the abuse of trust in traditional solidarity groups be eliminated?
Customer Service: Why it is Important for MFIs
Why should MFIs offer good customer services?
Grameen II At the end of 2003 - A 'Grounded View' of How Grameen's New Initiative is Progressing in the Villages
What is Grameen II what does it means to its stakeholders and microfinance?
Signposts to the Provision of Market-led Microfinance Services
How can a bank become more customer-focused?
Market Research and Client-Responsive Product Development
How can market research help in responding to the needs of microfinance clients?
Lessons from Pilot Testing Financial Services: The Experience of MicroSave
The 'how' and 'why' of pilot-testing financial services and products
Process Mapping for Risk Management and Process Improvement
Looking beyond an organization's functional boundaries
Adapting Market Research Tools to Diverse Environments: Lessons from Europe
Improving market research tools by adapting them to local needs
Passing the Buck in East Africa: The Money Transfer Practice and Potential for Services in Kenya, Tanzania, and Uganda
What is the scope for MFIs to offer money transfer services?
Equity Building Society's Market-led Approach to Microfinance
How can market-led approaches transform an insolvent microfinance institution?