Why should MFIs have public relations policies?

Highlighting the importance of providing customer support to E/M banking users

Presenting good practices and concerns of E/M banking agents in India

Highlighting the importance of call centres in supporting financial inclusion initiatives

Improving viability of business correspondent agents in India

Highlighting the importance of client feedback to improve MFI service

Gaining insights on client protection by listening to clients’ voices

How can MFIs meet client expectations of financial protection?

Highlighting the advantages of using poverty measurement tools for MFIs

Identifying opportunities for business correspondent network managers to make their networks viable