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Implementing an Industry Code of Conduct at Pakistan Microfinance Network (PMN)
Committing to better client protection policies
Microfinance: A Fairy Tale Turns into a Nightmare
Analyzing the commercial model of microfinance in India
Customized IT at Caja Morelia Safeguards Client Data
Ensuring client data protection through data management system
Protecting Branchless Banking Consumers: Policy Objectives and Regulatory Options
Fostering consumer protection in branchless banking
Consumer Protection Services: Empowering the Poor in Microfinance
Lending to people targeted for socio-political objectives
Consumer Experiences in Branchless Banking
Reaching vulnerable populations through branchless banking
The Overlap between Customer Service and Social Performance Management
Enhancing customer service through social performance management
Nonbank E-Money Issuers: Regulatory Approaches to Protecting Customer Funds
Regulating mobile network operators
Consumer Protection and Financial Literacy: Lessons from Nine Country Studies
Strengthening financial consumer protection and financial literacy in emerging markets
Responsible Microfinance
Presentation at "2010 USAID Economic Growth Officers' Conference," June 21-25, 2010,Washington, DC