Guide / Toolkit
MicroSave Toolkit: Process Mapping and Risk Analysis
What role can process mapping play in improving MFIs key functions and activities?
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Process mapping allows MFIs to optimize policies and procedures, risk analysis, staff training, internal control, and customer service; this toolkit provides a comprehensive overview of why and how to conduct process mapping using a four-tiered process mapping framework. That includes:
- Flowcharting the processes;
- Describing the processes;
- Analyzing the risk in the processes and identifying process improvements;
- Analyzing the internal control and other risk management strategies to manage risk.
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