African Guarantee Fund (AGF) has signed a Sh725 million ($5.37 million) risk-sharing partnership agreement with the Kenya Women Microfinance Bank  (KWFT).

This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.

This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.

This paper presents research findings on the key challenges women face in accessing digital financial services and the design opportunities for the financial sector, policymakers and regulators, the philanthropic sector, NGOs, and designers everywhere.

Urging the need for gender-aware product design

Creating a better banking experience for women-led micro, small, and medium enterprises in Kenya