Binhi Sa Kinabukasan
This study examines the issues faced by Ana Santos, Head of Operations, Binhi Sa Kinabukasan (BSK) when attempting to increase the outreach of the organization.
BSK was founded by Maria Jacinto, as a non-stock, non-profit, non-government Christian Development Organization. A Quality, Delivery, and Productivity (QDP) study on BSK identified various issues that inhibited its progress. They included:
- Need to maximize profitability;
- Service quality and delivery problems;
- Skewed borrowers-savers ratio;
- Staff productivity issues;
- Slow client recruitment;
- Delinquency;
- Poor adherence to client selection criteria;
- Stiff competition;
- Human resource concerns such as the lack of middle managers.
The QDP study suggested that BSK could exert more effort in coming up with value-added services that could bring it ahead of its competitors and attract more partners. A survey revealed that many of BSK's partners needed guidance on how to improve and grow their business in addition to financial support. Some of BSK's partners also looked forward to more group activities that would foster harmonious and productive relationships.
