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FinDev Blog
Can Smartphone-Supported Behavioral Biometrics Advance Digital Financial Inclusion?
Behavioral biometrics, an emerging technology which uses AI and machine learning to examine behavioral patterns to authenticate users, presents the financial inclusion sector with exciting opportunities as well as challenges.
By Elie Kevin Kamgang Kenmoe, BEAC
FinDev Blog
Four Major Challenges Faced by Mobile Money Users in Senegal
As access to digital finance grows, so do the risks. A concrete action plan involving all stakeholders is needed to address them.
By Corinne Riquet, Eric Duflos & Juan Carlos Izaguirre, CGAP
FinDev Blog
A Fair Digital Finance Market Failure: What a Recent Consumer Protection Index Reveals
The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.
By Dr. Assad Umar, Consumers International
FinDev Guide
Guide to Financial Consumer Protection in the Digital Era
Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.
FinDev Interview
Why We Need a Responsible Digital Finance Ecosystem
Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.
FinDev Blog
Innovation vs. Consumer Protection: Striking the Right Regulatory Balance
Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem
By Dr. Peter Mwencha, Martin Mulwa
FinDev Blog
Consumer Protection in a Digital Age
The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.
By Elisabeth Rhyne, Center for Financial Inclusion
FinDev Blog
Being Smart About Mobile Money
A case study with two financial service providers in Burkina Faso explores seven risks involved in bringing savings groups into digital finance.
By Bobbi Gray, Christian Loupeda, Grameen Foundation