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FinDev Blog
Alternative Delivery Channels Can Help Financial Service Providers and Customers Navigate the Pandemic
How cashless transactions in Sub-Saharan Africa can be improved and expanded
By Judyth Engels, Myka Reinsch, Ayani Inclusive Financial Sector Consultants
FinDev Blog
Finding and Serving the Savings Frontier
Easy-to-use mapping tools can help FSPs expand geographical outreach and increase usage by placing branches and agents closer to customers
By Pete Sparreboom, Mbinya Mutiso
FinDev Blog
Customer Engagement During COVID-19
Three principles for communicating and strengthening relationships with clients through and beyond the current crisis
By Seth B. Spiro, FINCA Impact Finance
FinDev Blog
Postal Remittances Are Not Immune to a Pandemic
Early trends point to a drop in remittance volumes as Posts step up to serve their communities in a time of crisis
By Saleh Khan, Universal Postal Union
FinDev Blog
Urgent: A Rescue Plan for the Microfinance Sector
A proposal for key principles and structures to help MFIs and their clients survive the pandemic-induced economic crisis
By Ira Lieberman, Paul DiLeo
FinDev Blog
Treating Staff Responsibly During the Pandemic: Three Things to Do Today
How can we get to the other side of coronavirus with customer and employee relationships intact?
By Leah Wardle, SPTF
FinDev Blog
Improving the Financial Health of Micro-Entrepreneurs
Long-term, personalized support is needed to achieve the behavioral change necessary for most micro-entrepreneurs’ financial health.
By Mathilde Bauwin, ADA
FinDev Blog
Three Principles to Help Financial Cooperatives Weather the COVID-19 Storm
What can financial cooperatives and their supervisors do to manage the economic fallout from the coronavirus pandemic?
By Dave Grace, International Credit Union Regulators’ Network (ICURN)
FinDev Blog
COVID-19: How Does Microfinance Weather the Coming Storm?
If the microfinance sector is going to survive the pandemic, we need to treat COVID-19 as the fundamental threat to the industry that it likely is.
By Greta Bull, Timothy Ogden
FinDev Blog
The Myth of Digital Credit as a Catalyst for Financial Inclusion in Nigeria
A review of the top 20 digital credit companies in the country reveals that regulation is sorely needed.
By Attai Ohiemi, Mobile Pouch Ltd