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FinDev Blog
India’s Digital Divide Threatens the Progress of Financial Inclusion
There are three key challenges that need to be addressed to fulfill the promise of India's much-lauded digital public infrastructure, as mobile phones and internet access remain inaccessible for a significant segment of the population.
By Anusha Jain, Kushagra Harshavardhan
FinDev Blog
Can Smartphone-Supported Behavioral Biometrics Advance Digital Financial Inclusion?
Behavioral biometrics, an emerging technology which uses AI and machine learning to examine behavioral patterns to authenticate users, presents the financial inclusion sector with exciting opportunities as well as challenges.
By Elie Kevin Kamgang Kenmoe, BEAC
FinDev Blog
Four Major Challenges Faced by Mobile Money Users in Senegal
As access to digital finance grows, so do the risks. A concrete action plan involving all stakeholders is needed to address them.
By Corinne Riquet, Eric Duflos & Juan Carlos Izaguirre, CGAP
FinDev Blog
Building Radical Financial Confidence Through Inclusive Design
IDEO’s Last Mile Money program proposes new design paradigms for digital finance to center the experience of people living in poverty.
By Becca Carroll & Anukriti Kedia, IDEO
FinDev Blog
Mobile Money and Interoperability: Competition vs. Financial Inclusion?
A new study shows that interoperability has contrasting effects for financial inclusion in Africa. While it helps lower fees, it also reduces geographical coverage, so how to strike the right balance?
By Markus K. Brunnermeier, Nicola Limodio, Lorenzo Spadavecchia
FinDev Blog
Bringing Agent Banking to Rural Women’s Self-Help Groups in India
While the spread of agent networks throughout rural India has helped bring banking to many people’s doorsteps, this type of service was inaccessible for informal groups until the recent spread of a new technical solution called Dual Authentication.
By Veenal Sukhwani, Pradip Das, Amit Arora
FinDev Blog
A Fair Digital Finance Market Failure: What a Recent Consumer Protection Index Reveals
The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.
By Dr. Assad Umar, Consumers International
FinDev Blog
A Win for Women in Rwanda
Mobile money – and concerted efforts by government and mobile money operators to promote it - has helped reduce the financial inclusion gender gap. But more needs to be done.
By Christine Hougaard, Fiacre N. Mushimire, Cenfri
FinDev Guide
Guide to Financial Consumer Protection in the Digital Era
Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.
FinDev Interview
Why We Need a Responsible Digital Finance Ecosystem
Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.