All Blogs
Showing 1 - 10 of 19 results
FinDev Blog
Combating Financial Abuse With a Vigorous Battle Plan
There are three key lessons we can apply from the Smart Campaign’s experience with consumer protection.
By Elisabeth Rhyne
FinDev Blog
Five Recommendations to Address Insurance Mis-selling
Rural customers in India face information asymmetry, high premiums and poor returns.
By Sukhpreet Kaur, Arshi Aadil, MicroSave Consulting (MSC)
FinDev Blog
Can Smartphone-Supported Behavioral Biometrics Advance Digital Financial Inclusion?
Behavioral biometrics, an emerging technology which uses AI and machine learning to examine behavioral patterns to authenticate users, presents the financial inclusion sector with exciting opportunities as well as challenges.
By Elie Kevin Kamgang Kenmoe, BEAC
FinDev Blog
Responsible Equity Exits: Lessons From Cambodia
What can impact investors learn from Taylor Swift? Ensure their investments end up in good hands when it's time to sell.
By Daniel Rozas
FinDev Blog
Four Major Challenges Faced by Mobile Money Users in Senegal
As access to digital finance grows, so do the risks. A concrete action plan involving all stakeholders is needed to address them.
By Corinne Riquet, Eric Duflos & Juan Carlos Izaguirre, CGAP
FinDev Blog
A Fair Digital Finance Market Failure: What a Recent Consumer Protection Index Reveals
The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.
By Dr. Assad Umar, Consumers International
FinDev Interview
A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines
Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.
FinDev Guide
Guide to Financial Consumer Protection in the Digital Era
Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.
FinDev Interview
Why We Need a Responsible Digital Finance Ecosystem
Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.
FinDev Blog
Financial Health and Consumer Protection: Two Frameworks Converging
What do these distinct yet overlapping frameworks have in common and how do they affect each other?
By Eric Duflos, Juan Carlos Izaguirre, CGAP