LAPO Microfinance Bank learned five important lessons from their experience using a human-centered design process to revamp their child savings account product.

Mobile offers significant potential to engage people at scale, connecting them to services and solutions that can improve their everyday lives. The rise of mobile banking products, such as Safaricom’s mPesa in Kenya and other digital financial services, show that overcoming specific contextual challenges and responding to the demand of low-income people at scale, requires digitally-led solutions.

Adaeze Ume of Nigeria’s Diamond Bank talks about how and why Diamond Bank works with young clients, and shares insights on banking youth throughout their lifecycle.