Responsible Digital Transformation: The Case of Hermandad de Honduras

In this webinar, Hermandad de Honduras (HDH) will share its successful process of responsible digital transformation. HDH managed to reduce the time required for processing a disbursement by 80 percent, increase the average number of clients per business advisor by 24 percent, reduce the number of customer visits by 75 percent, and integrate the new HDH Móvil application to the institution’s MIS. This investment allowed them to continue offering services without major interruptions during the pandemic. This webinar and its accompanying case study will inspire and guide other financial institutions that are planning their digital transformation.

The webinar will be conducted in Spanish with simultaneous interpretation into English.