Going Digital? How to Balance Growth and Customer Excellence

Digital adoption and usage rates are rising as microfinance institutions rapidly expand their digital infrastructure and encourage more customers to go digital. However, despite the benefits of digitization, the need to continuously grow and innovate without compromising customer care remains a challenge, particularly for institutions serving customers with limited digital capabilities. 

Join this webinar to discuss with industry leaders their experiences designing and launching digital channels. The panelists will examine how they managed the transition, including tips and strategies for addressing key pain points, engaging staff and customers in the process, and maintaining superior service levels.